Refund policy

Refunds, cancellations and order issues

Glow Juice products are made fresh in small batches for specific collection dates. Because our juices are highly perishable, they cannot be returned or refunded simply because you have changed your mind.

This does not affect your statutory rights.

Cancelling a juice order

You may request a full refund before production begins.

For scheduled drops, cancellation requests must reach us by 6pm, two days before the stated collection date, unless a different deadline is shown on the product page.

Once ingredients have been prepared, production has begun or your bottles have been pressed, we cannot offer a change-of-mind refund or transfer your order to another drop.

To request a cancellation, email hello@glowjuiceldn.com with your order number.

Faulty, damaged or incorrect orders

We want every order to reach you fresh, chilled and exactly as described.

Please contact us as soon as possible if:

your order is incorrect or incomplete;
a bottle is damaged, leaking or unsealed;
the juice appears spoiled when collected;
your order is otherwise not of satisfactory quality or does not match its description.

Please include your order number, a description of the issue and photographs where possible.

Because juice is perishable, we ask that problems are reported as soon as reasonably possible, ideally within 24 hours of collection. This request does not limit your statutory rights.

Where Glow Juice is at fault, we will offer an appropriate remedy, which may include a replacement, store credit or refund. Goods supplied to consumers must be satisfactory, fit for purpose and as described; highly perishable goods can still be rejected when they fail those standards, although the practical rejection period may be shorter than the usual 30 days because of their expected lifespan.

Missed collections

Orders must be collected within the date and time window stated at checkout and in your collection email.

If you cannot attend, contact us before the collection window begins. We may be able to arrange an alternative handover, but this cannot be guaranteed.

Orders that are not collected and for which no prior arrangement has been made are not eligible for a refund, because the bottles have been freshly produced and cannot safely be resold after the collection period.

Storage after collection

Juices must be refrigerated immediately after collection and consumed by the use-by date shown on the bottle.

We cannot offer a refund for deterioration caused by incorrect storage, leaving bottles unrefrigerated, consuming them after the use-by date or failing to follow the storage instructions.

If Glow Juice cancels

If we cannot fulfil your order or provide the advertised collection arrangement, you may choose:

a full refund to your original payment method;
a replacement collection arrangement; or
credit toward a future drop.

Digital products

Digital products are supplied electronically.

Where you request immediate access to a digital product and expressly acknowledge that access will begin before the end of the 14-day cancellation period, your change-of-mind cancellation right ends once the download or access begins.

If digital content is faulty, inaccessible, materially different from its description or cannot be supplied, contact us. Customers may be entitled to repair, replacement, a price reduction or a refund depending on the circumstances.